Information We Collect and Hold
From time to time, we may ask you to supply personal information such as your name, address, telephone number or email address.
We may conduct surveys or market research and may seek other information from you on a periodic basis. These activities will provide us with information to improve the services we offer you.
We may from time to time run competitions or offer additional benefits to you, and we may ask you to provide us with your personal details for these purposes. Providing us with this information is optional to you, however, if you do not provide your personal information we may not be able to contact you or give you access to the additional benefits.
You may opt out of these additional communications at any time. Please contact Optimise Learning.
Collecting Information via the Website
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impact your ability to use part of the website.
Use and Disclosure of Your Personal Information
When we hold your personal information, it will be used for the following primary purposes:
- To ensure the proper functioning of the website;
- To ensure the proper functioning of Optimise Learning; and
- To assist Optimise Learning with our auditing, marketing, planning, billing, product development and research requirements.
We will not use or disclose (or permit the use or disclosure of) information that could be used to identify an individual member in any circumstances except:
- To ensure the proper functioning of our business and the website;
- To communicate promotional offers and special events to you;
- Where the law requires us, or authorises us, or a company holding data on our behalf, to do so;
- Where you have given express consent to us for the prescribed purpose; or
- In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We will not sell, distribute, rent, license, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.
Should a third party approach us with a demand to access your personal information, we will take reasonable steps to request that the third party ask you directly for the information, when it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information to a third party, we will take reasonable steps to notify you of this in advance, when it is lawful and reasonable for us to do so.
Credit Card Details
Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.
Security of Personal Information
We strive to ensure the security, integrity and privacy of personal information submitted to the website, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Therefore, the transmission and exchange of information is carried out at your own risk.
We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Your personal information may be stored both electronically and in hard-copy form. We are committed to keeping your personal information secure regardless of the format in which we hold it and we take all reasonable steps to protect your information from misuse, interference, loss and unauthorized access, modification or disclosure. However, you use the website at your own risk.
Accuracy and Quality of Personal Information
We will endeavour to take all reasonable steps to keep any information which we hold about you accurate, up to date, and complete. We will also take all such steps as are reasonable in the circumstances to ensure that the personal information that we use or disclose is, having regard to the purpose of use or disclosure, accurate, up-to date, complete and relevant.
Correction of your personal information
The accuracy of the personal information is important to us. Should you suspect, or become aware that your personal information we hold is inaccurate, out of date, incomplete or misleading, please contact Optimise Learning.
We will process the correction as quickly as possible.
Access to Your Personal Information
In most cases you have the right to access the personal information that we hold about you. If you wish to access your personal information, please contact Optimise Learning.
We will respond to all requests for access to personal information as quickly as possible unless we are prevented from doing so by law.
Disposal of Personal Information
If we hold personal information about you and we do not need that information, we will take reasonable steps to destroy that information unless we are prevented from doing so by law.
Problems or Questions
If you have concerns about how we handle your personal information, please let us know as soon as possible so that we can address your concerns.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website http://www.privacy.gov.au/.